Return & Exchange Policy and Shipping Info
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
Sale items and custom-made-to-order items cannot be returned, refunded, or exchanged.
You are responsible for exact return shipping costs in the case of an exchange or return! If you have been sent the incorrect item we will take care of all return and exchange shipping costs.
We can provide you with credit in the value of the product that you're sending back, exchange it for another item. Once received, we’ll hustle to get your request processed.
Please note: Customers are responsible for their own return shipping fees (this includes the additional shipping fees when applicable during exchanges).
The following items cannot be returned:
- Body Jewelry
- Swimwear
- Makeup
- Hosiery
- Lingerie
- Undergarments
- Sale items
- Custom-made-to-order items
Size Chart: We carry both International and USA Sizes. Please use the dimensions shown on the size chart or contact our support team as some of our sellers use Chinese sizes which run smaller than USA sizes.
Quality and Inventory: In an effort to provide the most unique offering, we work with several sellers and designers and sometimes they do not meet our high standards. When this happens, we open disputes with the seller/designer and sometimes remove the products or the seller/designer from our platform.
WRONG, DAMAGED OR DEFECTIVE ITEMS:
If you received the wrong product from Rebels and Vixens, or if it arrives defective or damaged in transit, please contact rebelsandvixens@gmail.com within 7 days of receipt so we can resolve the problem.
To complete your return, we require a receipt or proof of purchase. Please contact our support team at rebelsandvixens@gmail.com for more information.
Shipping times vary depending which warehouse item(s) were shipped from. Please allow around 2-4 weeks for delivery.
WE ARE NOT RESPONSIBLE FOR THE ITEM(S) ONCE THEY HAVE BEEN SHIPPED.